PROGRAM DESCRIPTION:
An introduction to hospitality management including hotels, restaurants, foods service, sales, hospitality personnel, service companies, as well as the functional areas of hotel operations.
PROGRAM PREREQUISITES:
Basic English skills are required for this course.
Students must be familiar with using a personal computer, mouse, and keyboard. They must be comfortable in a Windows environment; be able to launch and close activities; and navigate to information stored on the computer. They must be able to manage files and folders.
- Must have: High School Diploma or High School Equivalency
- Must score: 9 or higher in CASAS
Upon successful completion of the course, the student will be able to:
- To analyze your own personality and your potential success in the Hospitality Industry in the light of what the industry requires of its people.
- To create an awareness of the part played by the Hospitality Industry in relation to guest services.
- To understand about the various types of hotels and motels, the history of lodging and food service, and the different ways in which they serve.
- To learn about and understand:
- Related Occupational Career Development Areas Functional Areas of Hospitality Operations
- Food and Beverage Sales
- Hospitality Personnel
- Equipment Design – Sales – Service
- Interior Design and Layout
- Hospitality Operations
- Service Companies
- Property Management
- Management Contracts
- Consulting
- Accounting
- Law
- Functional Areas of Hospitality Operations
- Engineering & Maintenance
- Marketing & Sales Divisions
- Accounting Division
- Human Resources Division
- Security Division
- To know the changes that have occurred in the industry in recent years and how these changes affect us, now and in the future.
- To know the activities of the various departments of the Hotel or Motel and to determine how these departments each contribute to successful operation of a modern-day hotel or motel.
The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
ISBN: 978-1590794890
The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice Hardcover – Illustrated, April 26, 2011
ISBN: 978-0470554999
Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service
ISBN: 978-1423145844
Computers and Textbook.
CAREER READINESS:
After successful completion of Apple tech certification program and obtaining certification(s), A Job Readiness program and a free Resume Building Workshop will be offered to student through Ideal Career Centre, to prepare students for their job search.
CAREER PLACEMENT:
Upon successful completion of the course and certification, student will get 100% job placement assistance through Ideal Career Centre.
CAREER TITLES:
Many IT careers are Help-Desk or support positions, Network Specialists, Computer Hardware and support specialists, IT Technicians. Common duties include monitoring networks, documenting network problems, and providing technical support for company personnel.