
- Instructor:
- Duration: 1250 hours
PROGRAM DESCRIPTION:
An introduction to hospitality management including hotels, restaurants, foods service, sales, hospitality personnel, service companies, as well as the functional areas of hotel operations.
PROGRAM PREREQUISITES:
Basic English skills are required for this course.
Students must be familiar with using a personal computer, mouse, and keyboard. They must be comfortable in a Windows environment; be able to launch and close activities; and navigate to information stored on the computer. They must be able to manage files and folders.
- Must have: High School Diploma or High School Equivalency
- Must score: 9 or higher in CASAS
The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets
ISBN: 978-1590794890
The Cornell School of Hotel Administration on Hospitality: Cutting Edge Thinking and Practice Hardcover – Illustrated, April 26, 2011
ISBN: 978-0470554999
Be Our Guest (Revised and Updated Edition): Perfecting the Art of Customer Service
ISBN: 978-1423145844
Computers and Textbook.