- Instructor: Shrey Talati
- Duration: 320 hours
PROGRAM DESCRIPTION:
The Customer Service Representative course at Ideal Institute of Technology is a 225-hour training program designed to prepare students for careers in customer support and client relations. This course equips students with essential skills in communication, problem-solving, and technology to excel in a variety of customer-facing roles across industries.
- Certification:
- Certificate of Completion in Customer Service Rep
- Supplies:
- Access to classroom computers, CRM platforms, and simulation tools
- Required textbooks and online resources provided by IITNJ
- Optional: Personal laptop recommended for home practice
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