- Instructor: Shrey Talati
- Duration: 320 hours
PROGRAM DESCRIPTION:
The Help Desk Analyst course at Ideal Institute of Technology is a 225-hour training program designed to prepare students for careers in IT support and technical customer service. This course covers the essential skills needed to troubleshoot technical issues, provide excellent customer service, and support organizational IT needs, making it perfect for entry-level IT professionals.
- Certification:
- Certificate of Completion in Help Desk Analyst
- Optional: Preparation for CompTIA A+ Certification
- Certificate of Completion in Help Desk Analyst
- Supplies:
- Access to classroom computers, IT help desk software, and hardware labs
- Required textbooks and online resources provided by IITNJ
- Optional: Personal laptop recommended for home practice
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