- Instructor: Shrey Talati
- Duration: 320 hours
PROGRAM DESCRIPTION:
The Customer Service Representative course at Ideal Institute of Technology is a 225-hour training program designed to prepare students for careers in customer support and client relations. This course equips students with essential skills in communication, problem-solving, and technology to excel in a variety of customer-facing roles across industries.
Over the course of 225 hours, students will gain practical knowledge and experience in:
- Understanding the principles of exceptional customer service
- Communicating effectively with customers via phone, email, and chat
- Handling customer complaints and resolving issues efficiently
- Using customer relationship management (CRM) systems and software
- Practicing active listening and empathy in customer interactions
- Applying safe work practices and adhering to company policies
- Managing time, stress, and multiple customer interactions effectively
- Certification:
- Certificate of Completion in Customer Service Rep
- Supplies:
- Access to classroom computers, CRM platforms, and simulation tools
- Required textbooks and online resources provided by IITNJ
- Optional: Personal laptop recommended for home practice
Graduates of this 225-hour program will be prepared for roles such as:
- Customer Service Representative
- Call Center Agent
- Client Relations Specialist
- Technical Support Representative
These roles are in demand across industries including technology, finance, healthcare, and retail. The course also provides a solid foundation for further training in advanced customer service, sales, or supervisory roles.
