- Instructor: Shrey Talati
- Duration: 320 hours
PROGRAM DESCRIPTION:
The Help Desk Analyst course at Ideal Institute of Technology is a 225-hour training program designed to prepare students for careers in IT support and technical customer service. This course covers the essential skills needed to troubleshoot technical issues, provide excellent customer service, and support organizational IT needs, making it perfect for entry-level IT professionals.
Over the course of 225 hours, students will gain practical knowledge and experience in:
- Understanding the role and responsibilities of a help desk analyst
- Troubleshooting common hardware and software issues
- Supporting operating systems, including Windows and macOS basics
- Managing and documenting support tickets using IT service management tools
- Communicating effectively with end-users and team members
- Applying cybersecurity best practices and safe data handling
- Preparing for IT certifications such as CompTIA A+
- Certification:
- Certificate of Completion in Help Desk Analyst
- Optional: Preparation for CompTIA A+ Certification
- Certificate of Completion in Help Desk Analyst
- Supplies:
- Access to classroom computers, IT help desk software, and hardware labs
- Required textbooks and online resources provided by IITNJ
- Optional: Personal laptop recommended for home practice
Graduates of this 225-hour program will be prepared for roles such as:
- Help Desk Analyst
- IT Support Specialist
- Technical Support Representative
- Customer Service Technician
These roles are in high demand across industries such as technology, healthcare, finance, and education. The course also provides a strong foundation for advanced IT certifications and career progression in technical support and systems administration.
