- Instructor: Shrey Talati
- Duration: 320 hours
PROGRAM DESCRIPTION:
The Hotel Operations & Front Office Management course at Ideal Institute of Technology is a 225-hour training program designed to equip students with the skills and knowledge required to manage the front office and daily operations of hotels and hospitality establishments. This course is ideal for those looking to launch careers in hotel management, guest services, or related hospitality fields.
Over the course of 225 hours, students will gain practical experience and knowledge in:
- Understanding the structure and functions of hotel departments
- Managing front office operations including reservations, check-in/check-out, and guest services
- Applying hospitality marketing and sales principles
- Handling customer complaints and providing exceptional guest experiences
- Implementing safety, security, and emergency procedures in hospitality settings
- Exploring basic accounting, budgeting, and revenue management in hotels
- Understanding global hospitality standards and cultural sensitivity
Graduates of this 225-hour program will be prepared for roles such as:
- Front Desk Manager
- Guest Services Supervisor
- Reservations Coordinator
- Hotel Operations Assistant
These roles are in high demand across hotels, resorts, and hospitality businesses. The course also provides a solid foundation for pursuing further certifications or degrees in hospitality management.
- Certification:
- Certificate of Completion in Hotel Operations & Front Office Management
- Supplies:
- Access to classroom computers, hospitality management software, and simulations
- Required textbooks and online resources provided by IITNJ
- Optional: Personal laptop recommended for home practice
- Access to classroom computers, hospitality management software, and simulations
